What Does Incident Management Mean?
Incident management relates to all the activities undertaken by a company to assess, investigate, and overcome hazards that have led to an on-site incident or accident. Most organizations will have an incident response team who will be involved in this process. Incidents that may be managed in this manner include anything that has the potential to disrupt and organizations, operations, functions and services. This may include negative publicity. Unless an incident is managed quickly, there is the potential for rapid disruption to the business operation.