Mediation is a process that is designed to resolve conflicts between two existing parties or individuals by the introduction of a third party that plays the role of mediator who helps to guide the process of communication. A mediator will usually operate in a court or in business situations impartially and confidentially to facilitate negotiations and identify problems and solutions for mutually agreeable outcomes.
Mediation has a number of benefits in situations where they are required. In court for example, mediation can improve the control that both parties have over the outcome of negotiations, as well as reduce other costs such as those incurred from hiring an attorney or lawyer to enforce or argue for a desired result for a party. In addition, using lawyers to fight cases in court can take time in this respect to reach a resolution, whereas a mediator can achieve results much faster.