BettyJo Petersen

•2+ years managing projects to ensure efficiency, streamlined communication and defined process flows.
•10+ years of management experience in Customer Service.
•20+ years of administrative background to include data entry, customer service and general office duties.
•4+ years’ experience in general warehousing.
•Created Step by Step procedures in the implementation of SAP to support department functions.
•Develop, research, and trouble shoot workflow through the system as it relates to other departments.
•Set up Customer Service area to centralize Parts Distribution Center.
•Lead CSR (Customer Service Representative) Support team for the last year and a half; providing Training and Technical support to the department; including Casino Services ordering support, Conversion scrubbing review and Conversion shipment coordination.
•Creation and management of CSR processes for both daily functions and for preparation of new product, promotions and pricing roll outs.
•Assisted with the testing, development, implementation and roll out of IGT’s online WEB Conversion tool/form, WEB pricing, POF, HW wizard tool (WIP) and other modules of Ease of Doing Business (EODB).
•Set up and built strong relations w/multiple departments to reach common goals, consistency and streamlining of business objectives.