A Breakdown of Effective Competency Mapping
Customized competency mapping ensures all employees know how to do their work safely.
Competency mapping is the process of identifying specific skills required to operate effectively in a given trade or profession. Competency mapping may be more important to occupational health and safety than most people realize. Keeping workers safe involves safety protocols and protective equipment, of course. But it's also important to make sure employees have the right skills and training for the jobs they are tasked with.
Depending on the software used, most competency maps link an employee's responsibilities to the potential hazards of a particular job. From there, the data links to the training required to mitigate these hazards.
There is no one-size-fits-all solution when it comes to competency mapping. Depending on the industry or type of business, it can take weeks or months to set up. And then the mapping has to become an ongoing part of the company's safety program, with continuous updates. The benefits, however, are well worth it as this mapping streamlines safety training and ensures that it is timely, relevant, and effective.
How Competency Mapping Works
Competency mapping typically produces a database with four major categories:
- The employee and their associated job tasks
- The potential hazards associated with those tasks
- The competencies required to reduce or eliminate the hazards
- The training required to impart those competencies
The final format will ultimately depend on the type of industry, what information is readily available to safety managers and supervisors, and how many jobs and hazards must be taken into account. Mapping the competencies required for, say, construction jobs done at height or those performed by underground miners will need to factor in more hazards and be on a larger scale (learn about the Top 6 Construction Hazards and Considerations). This will require more extensive mapping and a more widespread application of the system. This complexity means that mapping competencies for newly hired temp workers who have to do their jobs alongside the regular employees will sometimes involve different departments, operations, and locations (see Transient Workers vs. Temporary Workers: Know Your Training Obligations for a related discussion).
The Competency Mapping Process
As mentioned above, the listing for each business will need to be unique and customized. Just lifting another company's competency map will not be anything more than a waste of time. Because of the need to integrate federal, state, and local health and safety laws, the programs will need to be orchestrated by professionals and industry experts.
Despite this variability, there are some common steps that need to be taken. Here is an example of a typical competency mapping process:
- Identify information sources and critical data that is standard for the industry, and then conduct a custom analysis for your specific company
- A Job Safety Analysis (JSA) should be prepared before any of the work is done (in some cases, this is required by law). This data will become a primary source of information for planning the training strategy and to determine how frequently refresher training will be needed (see these 4 Steps to Conducting Effective Job Safety Analyses)
- JSAs typically include:
- a description of the work undertaken
- its potential hazards
- applicable safe work practices
- required PPE
- required signage
- required access permits
- potential environmental impact
- relevant environmental protection practices
Case Study: HAZWOPER
According to OSHA, the Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) applies to five distinct groups of employers and their employees. This includes "any employee who are exposed or potentially exposed to hazardous substances – including hazardous waste" so long as they may perform one of the following tasks:
- Clean-up operations in uncontrolled waste sites
- Corrective actions involving clean-up operations
- Voluntary clean-up operations at sites with uncontrolled hazards
- Hazardous waste operations in treatment, storage, and disposal facilities
- Emergency responses to the release of hazardous substances
With HAZWOPER, we can see the way competency mapping works for industries that involve HAZMAT operations. The mapping for these industries would identify employees – temporary or permanent; typical or emergency responder – and connect them with the training and skill sets they'll need to safely and successfully engage in these tasks (learn about Delivering Effective HAZWOPER Training).
Customized Skill Sets
Ideally, the potential hazards identified in the data must not only be grouped by general or primary hazards, but also according to their secondary, related, and specific hazards.
For example, a hazard category like "Energy Release Hazards" is too generic. There are many types of electrical and energy hazards with their own specific safety requirements. It's far better to break the category down into more informative subgroups, such as:
- Static electricity
- High voltage units
- Electrical shock
- Overhead power lines
You might not need to separate your training sessions so they address each individual subgroup – that would be a lot of class time! – but you need to make sure that your training sessions address the specific hazards your employees will be encountering.
Depending on the hazards in your workplace, the competencies you might need to map could include:
- Electric shock prevention
- Recognizing safe operation requirements for machinery in adverse weather conditions
- Identifying work situations where grounding is required
- Mitigating static electricity hazards
Each item on the list should have its own unique identifying code, and the map must identify the tasks associated with each hazard. If, say, the skill required to mitigate fall hazards while working on high-voltage overhead power lines is identified as "Fall from Height to Lower Level," then a few other associated competencies might be linked to it, such as "Working on Scaffolds" and "Ladder Work."
Any given task will be associated with more than one hazard. And hazards that apply across the board because of the nature of the work site will be assigned to all employees. The entire crew working on a high rise building under construction, for instance, might not all need the same skill sets but they will all need to have some basic competencies associated with fall prevention.
Once your database of employees, jobs, potential hazards, and required skills is complete, it will be linked with all available, relevant, compliant occupational safety training. Some of these are essential for complying with the law, while others are optional.
A Dynamic System
Competency mapping is a dynamic system, constantly changing and growing as your business needs change, as laws are updated, and as employees are hired or retire. The success of competency mapping systems depends on a dedication to health and safety. And companies that strive for excellence make this a priority.