Any serious loss should be investigated promptly and thoroughly. Such losses also point to deficiencies in the safety management system (SMS) or quality management system (QMS) that need to be corrected. Multiple people/departments in your organization will have an interest in the outcome of an incident investigation and possibly will play a role in the thorough investigation of incidents.
It’s important to remember that loss of any kind impacts an organization. The suffering of employees and their families, the cost of work-related injuries and equipment loss, liability and lost production time cause concern all the way up to the executive suite.
We offer 7 best practices to follow to successfully manage incidents. Our eGuide offers guidance:
- Before an incident occurs
- When an incident occurs
- Following an incident
